====== Troubleshooting ======

===== Nobody can connect =====
  * Is the server running? Open the console: the top line shows the ports it is listening on.
  * "unable to listen" in the log means another program has that port. On a TWGS server, 513 is often taken: use another rlogin port, and change the BBS door to match.
  * Windows Firewall: the installer's rule allows ''lordsrv.exe''; without it, add a rule (see [[networking]]). Other firewalls and routers need the ports too.
  * From outside your network: check the router's port forward (see [[networking]]).

===== A BBS's players are refused =====
  * "this BBS has no key": the BBS isn't in ''RLoginAllow'' and sent no key (or a wrong one). Check the address in the log line ''rlogin from <address> refused''; add it to ''RLoginAllow'', or have the BBS sign up for a key.
  * "your BBS's access is turned off": ''bbs enable <tag>''.
  * "is a telnet account here": that name belongs to a telnet account and can't come in by rlogin.
  * "can't be used here": the BBS name has nothing a server account name allows.
  * A BBS lost its key: ''bbs newkey <tag>'' and give them the new one.

===== The console says it can't attach =====
  * The server is running in another folder, or ''AdminPort'' is 0 or taken.

===== An upgrade or file copy fails with "in use" =====
  * A console window still has ''lordsrv.exe'' open. Close it, or rename the old file out of the way first (Windows allows renaming a running program).

===== A game won't start =====
  * The log says why. "All of that game's nodes are busy": raise ''MaxNodes''.
  * The game's ''error.log'', in its folder, has errors from inside the game.

===== A killed player stays dead after editing =====
  * Fixed in 1.3: turning Dead off in the player editor now also restores hit points. On older versions, set their hit points as well.

===== IGMs =====
See [[igms#when_an_igm_doesn_t_work|When an IGM doesn't work]].

===== The log =====
Each line has the date, time and the connection number in brackets:
<code>
2026-10-29 08:18:19  [1] rlogin connection from 144.6.157.162
2026-10-29 08:18:19  [1] rlogin client "Tester" from BBS CLTEST terminal "xtrn=A"
2026-10-29 08:18:19  [1] new rlogin account Tester@CLTEST (144.6.157.162)
2026-10-29 08:18:19  [1] Tester@CLTEST entered game A node 1
2026-10-29 08:18:26  [1] Tester@CLTEST hung up in a game
2026-10-29 08:18:26  [1] Tester@CLTEST left game A node 1 (exit 0)
</code>
Lines starting ''console:'' are commands typed at the console.